Stop Confusing Different Working Styles with Poor Performance
Practical training that helps managers distinguish between actual performance issues and communication mismatches - so you stop losing good people to preventable conflicts.
View Training Options Book a CallSound familiar?
Managers jump straight to performance management
Without considering whether their communication was clear, or whether adjustments are in place. The "problem" is often a mismatch, not the person.
"Sometimes managers see adjustments as something other people provide, not realising it might be a tweak to how they're communicating."
"Poor performance" that isn't actually poor performance
Direct communication gets labelled "rude". Needing written instructions gets labelled "difficult". Asking clarifying questions gets labelled "challenging authority".
"The manager's instructions weren't clear - but it's the employee who ends up on a PIP."
Employees mask until they burn out
Because disclosure feels risky. Because "everyone's a bit like that". Because the environment demands they work in ways that don't fit how their brain is wired.
"When you use your non-dominant hand to write, it's slow and frustrating. That's what masking feels like - every day."
HR caught in the middle
Fielding grievances that could have been prevented. Coaching managers who "don't know what they can and can't say". Watching capable employees leave.
"We need resources to help managers distinguish between actual poor performance and 'I asked them to do it in a way that doesn't work for their brain'."
One-to-ones without structure
Managers say "we don't have agendas, we just have a catch-up". No structure means no changed behaviour from either party - just nice conversations that don't move anything forward.
"The catch-up is a nice-to-have rather than: these are the things that are going to help with your development and reduce environmental barriers."
Waiting for formal assessments to act
Managers think they need Access to Work or occupational health before they can help. Meanwhile, simple communication tweaks that cost nothing go unmade.
"HR can help quickly by considering low-cost and no-cost adjustments - you don't need a formal assessment to send an agenda 24 hours ahead."
Neuroaffirming Performance Management Training
Practical frameworks, scripts, and tools that help managers remove barriers instead of blaming people - while maintaining clear expectations about outcomes.
Manager Group Training
90 minutes | Up to 25 participants
- Style vs performance: what's actually a problem?
- The "before performance management" checklist
- EXPLORE framework for neuroaffirming conversations
- Responding to disclosure mid-conversation
- Practical scripts managers can use immediately
- Interactive Mentimeter throughout
- Post-session quick reference guide
Prices + VAT | Online delivery | Face-to-face pricing on request
Training is just the start.
Group sessions build awareness - but real behaviour change happens when managers have support in the moment. When they're about to have that conversation. When they're unsure if they're handling a disclosure correctly. When they need someone in their corner who gets it.
That's where coaching comes in.
1:1 Manager Coaching
60 minutes per session
- Confidential space to discuss specific team situations
- Work through real performance conversations
- Build confidence with disclosure responses
- Develop personalised management approaches
- Address "walking on eggshells" concerns
- Follow-up resources tailored to their context
Prices + VAT | Package discounts available
Co-Coaching
Manager + HR Partner together
- Joint session with manager and HR/People Partner
- Align on approach before difficult conversations
- Build shared language and frameworks
- Real-time guidance on specific cases
- Reduce back-and-forth between HR and managers
- Create consistent practice across the organisation
Prices + VAT | 60 mins | Ideal before complex conversations
Ideal for organisations where...
Higher Education
Supporting neurodivergent staff and students with complex needs
Public Sector & NHS
Clear processes and audit trails for reasonable adjustments
Professional Services
High-performing teams with diverse thinking styles
Tech and Research
Where neurodivergent talent drives innovation
Regulated Industries
Where getting adjustments wrong has legal implications
Growing Organisations
Building inclusive management capability from the start
Ready to Get Started?
Frequently Asked
Do you deliver in-person or online?
Both. Online sessions run via Zoom with Mentimeter for interaction. In-person delivery available UK-wide (travel costs may apply outside Greater London).
Can sessions be recorded?
Yes - we encourage recording for those who need to revisit content or couldn't attend live. We handle this as standard.
What if we need to invoice via purchase order?
No problem. We'll send a formal quote and invoice with 30-day payment terms. PO numbers can be added later if needed.
Can you tailor content to our organisation?
Group training follows our proven structure, but we can incorporate your specific scenarios. For bespoke programmes, book a discovery call.
What resources do participants receive?
Quick reference guide, session recording, and access to our resource library including communication guides, disclosure scripts, and meeting checklists.
How quickly can you deliver?
Typically within 2-3 weeks. For urgent needs, we can sometimes accommodate faster turnaround - just ask.