Last Updated: 02/4/2025

1. Introduction

Welcome to Exceptional Individuals (“we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your use of our website, https://exceptionalindividuals.com/ (“Website”), and the services we offer, including neurodiversity consulting, recruitment, employment support, job board services, quizzes, customised workshops, and memberships (“Services”). By accessing or using our Website and Services, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please refrain from using our Website and Services.

2. Services

Exceptional Individuals provides a range of services aimed at supporting neurodivergent individuals and promoting neurodiversity in the workplace. Our Services include:

  • Neurodiversity Consulting: Assisting organisations in understanding and implementing neurodiversity initiatives.
  • Recruitment Services: Connecting neurodivergent job seekers with inclusive employers.
  • Employment Support: Offering coaching, workshops, and resources to support neurodivergent individuals in the workplace.
  • Free Webinars: Presenting neurodivergent-based topics to the neurodivergent community?
  • Job Board Services: Providing a platform for job seekers to submit their CVs and apply for job opportunities.
  • Quizzes: Interactive quizzes that may require users to provide personal information, such as email addresses.
  • Customised Workshops: Tailored workshops designed to meet the specific needs of organisations and individuals.
  • Membership Services: Subscription-based services offering exclusive resources, events, and support for members.

3. User Responsibilities

By using our Website and Services, you agree to:

  • Provide accurate and complete information when interacting with us.
  • Use our Website and Services in compliance with all applicable laws and regulations.
  • Refrain from any activity that could harm or disrupt our Website, Services, or other users.

4. Intellectual Property

All content on our Website, including text, graphics, logos, and images, is the property of Exceptional Individuals or its content suppliers and is protected by intellectual property laws. Unauthorised use of this content is prohibited.

5. Privacy and Data Protection

We are committed to protecting your privacy and processing your personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. Our Privacy Policy outlines how we collect, use, and protect your information. By using our Website and Services, you acknowledge our processing of your personal data as described in our Privacy Policy.

5.1 Legal Basis for Processing

We process your personal data on the following legal bases:

  • Consent: Where you have given clear consent for us to process your personal data for a specific purpose.
  • Contract: Where processing is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
  • Legal Obligation: Where processing is necessary for compliance with a legal obligation to which we are subject.
  • Legitimate Interests: Where processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms.

5.2 Job Board and CV Submission

When you submit your CV through our job board, we collect and process your personal data to facilitate recruitment services. This includes sharing your CV with our internal recruitment team and potential employers. We ensure that:

  • Consent: We obtain explicit consent from you before processing your personal data.
  • Data Minimisation: We collect only the data necessary for recruitment purposes.
  • Data Sharing: Your personal data is shared only with relevant parties involved in the recruitment process.
  • Data Retention: We retain your CV and related personal data for a period of 5 years after submission, after which it will be securely deleted unless you request otherwise or we have a legitimate reason to retain it longer.

5.3 Quizzes and Email Collection

Our quizzes may require you to provide your email address. We collect and process this information to deliver quiz results and related content. You may opt out of receiving communications at any time by clicking the unsubscribe link in our emails or contacting us directly. We retain quiz-related personal data for 5 years after your last interaction with us or we have a legitimate reason to retain it longer.

5.4 Cookies and Similar Technologies

Our Website uses cookies and similar technologies to enhance user experience and analyse website traffic. For detailed information about the types of cookies we use, the purposes for which we use them, and how you can control them, please refer to our Cookie Policy available on our Website.

5.5 International Data Transfers

In some cases, we may transfer your personal data to countries outside the European Economic Area (EEA). When we do so, we ensure that appropriate safeguards are in place to protect your data, such as Standard Contractual Clauses approved by the European Commission, or transferring to countries that have been deemed to provide an adequate level of protection by the European Commission.

5.6 Your Rights

In accordance with GDPR, you have the following rights:

  • Right to Access: Request access to your personal data that we hold.
  • Right to Rectification: Request correction of any inaccurate or incomplete data.
  • Right to Erasure: Request deletion of your personal data, subject to legal obligations.
  • Right to Restriction of Processing: Request the restriction of processing of your personal data.
  • Right to Data Portability: Request the transfer of your personal data to you or to a third party in a structured, commonly used, machine-readable format.
  • Right to Object: Object to the processing of your data under certain circumstances.
  • Rights in Relation to Automated Decision Making and Profiling: Object to automated decision-making, including profiling, and request human intervention.

We aim to respond to all legitimate requests within one month. To exercise any of these rights, please contact us at:

Exceptional Individuals
Email: admin@exceptionalindividuals.com
Address: 27 Old Gloucester St, Holborn, London WC1N 3AX
Phone: (+44) 0208 133 6046

5.7 Data Protection Officer

While we are not legally required to have a designated Data Protection Officer (DPO), we have appointed a data protection point of contact who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact our data protection point of contact using the details set out above.

5.8 Data Breach Notification

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the relevant supervisory authority without undue delay and, where feasible, within 72 hours after becoming aware of the breach. If the breach is likely to result in a high risk to your rights and freedoms, we will also notify you directly without undue delay.

5.9 Automated Decision-Making

We do not currently make decisions based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you. If this changes in the future, we will update these Terms accordingly and ensure that such processing is carried out in accordance with GDPR requirements.

6. Partnerships and Collaborations

References to “partners” on our Website refer to collaborative or client relationships and do not constitute legal partnerships.

Featuring a partner’s name, logo, or case study does not imply an endorsement of their services or liability for their actions.

Links to third-party websites are provided for convenience, and we do not control their content or policies.

Any affiliate relationships will be disclosed where applicable.

7. Accessibility Commitment

Exceptional Individuals is committed to making its Website accessible and compliant with the Equality Act 2010 and WCAG 2.1 AA standards.

Users encountering accessibility issues should contact us for support.

We acknowledge our obligations to provide reasonable adjustments where needed.

8. Payment, Refunds, and Cancellations

8.1 Payment Terms

Payments for services (e.g., workshops, training, memberships) must be made in GBP and are due at the time of booking.

We accept credit/debit cards and online payment platforms.

8.2 Recurring Payments

Membership subscriptions are billed monthly in advance and will auto-renew unless cancelled.

8.3 Cancellations

Workshop and consulting session cancellations require a minimum of 72 hours’ notice for a full refund.

Membership cancellations take effect at the next billing cycle.

No-shows for scheduled services are non-refundable.

8.4 Refunds

Refunds are available where legally required or at our discretion for extenuating circumstances.

Refunds are processed to the original payment method within 14 working days.

9. Limitation of Liability

While we strive to provide accurate and up-to-date information, our Website and Services are provided on an “as-is” basis. Exceptional Individuals makes no warranties or representations regarding the accuracy or completeness of the content. To the extent permitted by law, we disclaim all liability for any loss or damage arising from your use of our Website and Services.

10. Changes to These Terms

We may update these Terms from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and the “Last Updated” date will be revised accordingly. For material changes, we will provide a more prominent notice or direct notification when required by applicable law. Your continued use of our Website and Services after any changes indicates your acceptance of the new Terms.

11. Contact Us

If you have any questions or concerns about these Terms, please contact us at:

Exceptional Individuals
Email: admin@exceptionalindividuals.com
Phone: (+44) 0208 133 6046
Address: 27 Old Gloucester St, Holborn, London WC1N 3AX